{"id":278,"date":"2026-09-29T06:19:44","date_gmt":"2026-09-29T06:19:44","guid":{"rendered":"https:\/\/www.accenthomepro.com\/?page_id=278"},"modified":"2026-09-29T06:19:45","modified_gmt":"2026-09-29T06:19:45","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/www.accenthomepro.com\/?page_id=278","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\n

Welcome to Accenthomepro. This Refund and Return Policy governs cancellations, withdrawals, returns, and refunds for home decor products purchased by customers across the European region.<\/p>\n\n\n\n

Our operations are managed by Ornament GmbH, headquartered at Heidelerchenstr. 37, 80995, M\u00fcnchen, in strict compliance with German and European consumer protection regulations.<\/p>\n\n\n\n

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  1. Statutory Right of Withdrawal (14-Day Return Period)
    In compliance with European consumer protection directives and German statutory law, consumers residing within our European target markets are entitled to a 14-day Right of Withdrawal without providing any reason.<\/li>\n<\/ol>\n\n\n\n

    Withdrawal Period: The withdrawal period expires 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.<\/p>\n\n\n\n

    Exercising the Right: To exercise your right of withdrawal, you must inform Ornament GmbH of your decision by an unequivocal statement sent via email to internal@accenthomepro.com.<\/p>\n\n\n\n

    Return Address: Authorized returns from European customers must be shipped directly to our operating facility:<\/p>\n\n\n\n

    Heidelerchenstr. 37, 80995, M\u00fcnchen<\/p>\n\n\n\n

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    1. Shipping Delays, Tracking, and Investigations
      We serve customers across the European region in partnership with established logistics providers, including DHL, FedEx, and UPS Priority services. Standard delivery requires 5 to 8 business days.<\/li>\n<\/ol>\n\n\n\n

      Automated Shipment Notifications: Throughout the fulfillment lifecycle\u2014including order dispatch, arrival at carrier transit hubs, and local final-mile distribution\u2014our automated system transmits tracking updates to the email address you provided at checkout, ensuring full visibility into your shipment’s progress.<\/p>\n\n\n\n

      Delayed Shipments: If an order exceeds standard shipping expectations, we will formally investigate the matter with the respective carrier. Upon conclusion and based on the factual findings of the investigation, we will proceed accordingly with a full refund or a replacement shipment.<\/p>\n\n\n\n

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      1. Defective, Damaged, or Flawed Items
        If an item arrives with a flaw, defect, or physical damage, customers may contact our customer support team via email at internal@accenthomepro.com within a reasonable timeframe, providing photographic evidence of the defect or damage.<\/li>\n<\/ol>\n\n\n\n

        No Return Required for Damaged Goods: Where goods arrive damaged or defective and photographic proof has been duly submitted via email, customers are not required to return the damaged physical item.<\/p>\n\n\n\n

        Resolution: Upon verification of the submitted photographic evidence, we will process a full refund or dispatch a replacement item promptly without requiring a physical return of the damaged piece.<\/p>\n\n\n\n

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        1. Refund Processing and Payment Methods
          Once a return is received and inspected, or once a refund has been approved in accordance with our withdrawal or damage policies, we will process your reimbursement without undue delay.<\/li>\n<\/ol>\n\n\n\n

          Refund Method: Refunds are issued back to the original payment method utilized during purchase.<\/p>\n\n\n\n

          Accepted Payment Instruments: To ensure a secure and reliable transaction experience, we support a wide range of payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and electronic wallet solutions.<\/p>\n\n\n\n

          Timeline: Refunds are typically processed and credited back through the payment infrastructure within a standard timeframe following approval, depending on the issuing financial institution.<\/p>\n\n\n\n

          For any inquiries regarding returns or refunds, please contact our support team via email at internal@accenthomepro.com or call us at +4915203870657.<\/p>\n","protected":false},"excerpt":{"rendered":"

          Welcome to Accenthomepro. This Refund and Return Policy governs cancellations, withdrawals, returns, and refunds for home decor products purchased by customers across the European region. Our operations are managed by Ornament GmbH, headquartered at Heidelerchenstr. 37, 80995, M\u00fcnchen, in strict compliance with German and European consumer protection regulations. Withdrawal Period: The withdrawal period expires 14 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-278","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.accenthomepro.com\/index.php?rest_route=\/wp\/v2\/pages\/278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.accenthomepro.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.accenthomepro.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.accenthomepro.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.accenthomepro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=278"}],"version-history":[{"count":1,"href":"https:\/\/www.accenthomepro.com\/index.php?rest_route=\/wp\/v2\/pages\/278\/revisions"}],"predecessor-version":[{"id":283,"href":"https:\/\/www.accenthomepro.com\/index.php?rest_route=\/wp\/v2\/pages\/278\/revisions\/283"}],"wp:attachment":[{"href":"https:\/\/www.accenthomepro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}