Welcome to Accenthomepro. This Shipping Policy outlines our operational fulfillment and delivery standards for all home decor products ordered across the European region.
Our business operations and fulfillment infrastructure are managed directly by Ornament GmbH, headquartered in Munich, Germany.
- Dispatch Location and Processing Time
All orders placed through www.accenthomepro.com are processed and dispatched directly from our primary operating and dispatch facility located in Germany:
Dispatch Address / Corporate Headquarters: Heidelerchenstr. 37, 80995, München
Order Processing Time: Orders are typically processed, inspected, and prepared for dispatch within 1 to 2 business days following successful payment authorization.
- Logistics Partners and Transit Times
We serve customers throughout the European region in collaboration with established, reliable international courier networks, including DHL, FedEx, and UPS Priority services.
Standard Transit Time: Following dispatch from our Munich facility, standard delivery across the European region requires 5 to 8 business days.
Automated Shipment Notifications: Throughout the fulfillment lifecycle—including order dispatch, arrival at carrier transit hubs, and final-mile local distribution—our system automatically transmits tracking updates to the email address provided by the customer at checkout, ensuring full visibility into the shipment’s progress.
- Shipping Delays and Carrier Investigations
If a customer’s order exceeds standard shipping expectations, we will formally initiate an investigation with the respective carrier (DHL, FedEx, or UPS).
Upon conclusion of the investigation and based on the factual findings regarding the shipment status, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
- Risk of Loss and Transfer of Ownership
In strict compliance with European consumer protection regulations and German statutory law, the risk of damage or loss of goods during transit remains with the Company until the goods are physically handed over to the consumer or a designated third party indicated by the consumer (other than the carrier).
For any questions or inquiries regarding your shipment, please contact our support team via email at internal@accenthomepro.com or call us at +4915203870657.